
Screenshots from FigJam

AEIOU Observation Framework @ Hospital

Photo Observation @ Hospital Cafeteria

ER Staff Interviews Pt. 1

ER Staff Interviews Pt. 2

Potential Solutions Visual

Potential Solution Ideation

Potential Solution Ideation

Past User Experiences

Contradictions from Users

Survey Question Ideation
Selected Frames from Final Presentation


Journey & Need Mapping






Personas Based on Interviews




Maslow's Hierarchy Based on Interviews





Insights & How Might We Statements




Potential Solutions






